Frequently Asked Questions

You can start your free 14-day trial immediately. Simply sign up, and you'll have access to our full platform within minutes. Our onboarding process guides you through creating your first project and generating initial market insights.

At minimum, you need a brief description of your innovation or technology. The more details you provide about your research, target applications, and goals, the more precise our AI recommendations will be. You can always refine and add information as you progress.

No technical expertise required. Commercify is designed for researchers, entrepreneurs, and innovation professionals regardless of their technical background. Our AI handles the complex analysis while presenting insights in clear, actionable formats.

Yes, you can upload existing documents, research papers, and business plans. Our AI will analyze this content to provide more personalized recommendations and build upon your existing work.

Our AI analyzes over 500 million data points from verified sources including market research firms, patent databases, and industry reports. While we maintain high accuracy standards, we recommend using our insights as a starting point and validating key findings with domain experts.

Commercify is specifically designed for innovation commercialization. Unlike generic tools, we understand the unique challenges of bringing research and new technologies to market, including regulatory considerations, IP strategy, and technology readiness levels.

Expert Validation uses AI to simulate feedback from multiple expert perspectives - technical, commercial, regulatory, and market experts. This provides instant validation of your strategies and identifies potential blind spots before you invest significant resources.

Absolutely. Our AI considers industry-specific factors including regulatory requirements, typical sales cycles, distribution channels, and competitive dynamics. You can also specify your industry focus for more targeted recommendations.

Yes, our 14-day free trial requires no credit card. You get full access to Professional tier features including unlimited market analyses, GTM strategy generation, and expert validation for up to 3 active projects.

Yes, you can upgrade, downgrade, or cancel your subscription at any time. Changes take effect at your next billing cycle, and we provide prorated credits for downgrades. No long-term contracts required.

Yes, we offer special academic pricing for universities, research institutions, and non-profit organizations. Contact our sales team for details on educational discounts and volume pricing.

We accept all major credit cards (Visa, MasterCard, American Express) and can arrange invoice billing for Enterprise customers. All payments are processed securely through Stripe.

We use enterprise-grade security including end-to-end encryption, SOC 2 Type II compliance, and strict data isolation. Your innovation data is never shared, used for training, or accessible to other users. We also offer additional IP protection features for sensitive projects.

Your data is stored in secure, encrypted databases with access limited to essential personnel only. We maintain detailed access logs and follow strict data governance protocols. You retain full ownership of all your data and can export or delete it at any time.

No, we never use customer data to train our AI models. Your proprietary information remains completely confidential. Our AI models are trained on publicly available datasets and licensed commercial data sources only.

Yes, we are fully compliant with GDPR, CCPA, and other major data protection regulations. We provide data processing agreements, support data subject requests, and maintain comprehensive privacy controls.

All plans include email support and access to our knowledge base. Professional and Team plans include priority support with faster response times. Enterprise customers get dedicated support managers and phone support.

Yes, we offer comprehensive onboarding including video tutorials, best practices guides, and live training sessions for Team and Enterprise customers. We also provide ongoing webinars and office hours for all users.

While Commercify focuses on strategy generation and planning, we have a network of implementation partners including consultants, legal firms, and service providers who can help execute your commercialization plans.

Enterprise customers can access our API for custom integrations. We also offer pre-built integrations with popular tools like Slack, Microsoft Teams, and project management platforms. Contact us for specific integration requirements.

Yes, you can export all your data, reports, and analyses in multiple formats including PDF, Excel, and JSON. This ensures you always have access to your work and can share insights with stakeholders.

Commercify works on all modern browsers (Chrome, Firefox, Safari, Edge) and is fully responsive for mobile and tablet use. We recommend using the latest browser versions for the best experience.